Call Statuses Explained

Call Statuses Explained

You may notice in your call reporting that your phone calls have different statuses. The status indicates what happened to the call when it rang at the end phone. Each status means something different, so see below for a simple explanation:

Status
Definition
Answered
Call was answered by the receiving party.
UnansweredCall was not answered by the receiving party. Voicemail was possibly left.
BusyCall was not connected to the receiving party as they were already on a call.
AbandonedCaller hung up before the receiving party answered.



    • Related Articles

    • Reports: Call Log - Filters and Data Access

      The Call Log is the list of all calls received on your tracking numbers for the selected period. Viewing the data The standard view for the call log provides a list of call details. It can be customised as per requirements (see Personalising Fields ...
    • Call Evaluation Overview

      Call evaluation tool allows businesses to rate all calls and give insight into the content of calls. You will have tangible evidence on which key areas need improvement and what your clients are calling about.  This tool provides the user with the ...
    • Troubleshooting Call Issues

      If you are experiencing issues with your AVANSER phone numbers, chances are you've already performed some initial testing to confirm the problem. Below are some common scenarios and related troubleshooting methods which we recommend you attempt ...
    • Call Recording Guidelines

      Call recording is an important feature for many businesses and this solution is often bundled with AI-powered analytics, and even agent coaching systems. Not only does call recording provide valuable compliance and regulatory assurance, it also gives ...
    • ARTIC Administrator Manual

      This document will guide you through all the administrator tools currently available for ARTIC. If you are new to ARTIC it is recommended you begin with the Overview section, as this will provide a checklist and advice on how to go about creating and ...