User Preferences

User Preferences

User Preferences module allows you to modify basic setting and personalization of your account.


This module can be access when clicked on the 1. button located on the right upper corner of the page.

Then you need to select 2. User Preferences button and click on it.
New window will open with user details. 

Personal Information 

Here you can update your name, email address or phone number / country and password.
The phone number is your personal number which might be used as a answer point to tracking numbers. Phone number change affects features in the Portal and email address change will affect password reset. For more details please contact your Account Manager.
To save new set up click button "Update Info"  when all changes are applied.

Region Settings

In order to change settings for language and geographical context like: time zone, currency and date format use Region Settings modal.
Please make sure your region settings are as your location. Any changes will impact your data view and reporting.

New window will appear wit a drop down menu for each selection. Use button "Update Region" to save your changes.

Display Settings

You can personalize the look of the portal as well as details used in reporting - call log and dialer. 

Portal Theme
Change to the colour looks on the portal.
Phone Numbers
Numbers can be displayd as a format with international code  or with a country flag
This option is applicable if you have caller identificationin your contact list. By default "Show only the number and the name (if available)" option is applied.
Date Selector
Can be used when location is changed. By default local time settings are applied.
View Duration
Applies to any time related fields. By default format hr:min:sec is applied.
Advanced Dialer
Allows to add notes and label field to the Dialer tab, which can be used directly when making calls via Dialer.
You have two options on how you can record your calls:
- Record both your channels - Mix Channel Recording (Mono), where caller and callee are combined in a single channel recording file. Left and right of the audio file are mixed together on the same track.
- Record only your channel - Split Channel Recording (Stereo), where caller and callee are separated. One is on the left channel, one is on the right channel.
By default Split Channel is applied.

Use button "Update Display" to save your changes.

Client Change

Users with multiple clients can switch beetwen accounts by clicking on "Change Client". New window with dropdown will open where all available accounts can be found.

    • Related Articles

    • ARTIC User Manual

      This guide will walk you through the basic functions of ARTIC and what you need to know to use it in your day to day operations. Log In to Start Taking Calls Step 1: Log in to the AVANSER Legacy Portal Log into the AVANSER Legacy Portal , enter your ...
    • Microsoft Ads - How to find your Customer ID and Account ID

      When configuring Microsoft Ads Integration you'll need to key information from your  Microsoft Ads Account. Microsoft Customer ID (also known as Manager account ID) Microsoft Account ID The Customer ID and Account ID allows AVANSER Integration to ...
    • Zoiper FAQ and Troubleshooting

      Zoiper Configuration Please make sure to add Zoiper into the 'ALLOWED List' in Windows if being asked during or after installation. 1. Settings -> Accounts -> Add 2. Settings -> Advanced For initial setup, please untick 'USE STUN'. This will be use ...
    • Zoiper Desktop Setup

      Overview and Prerequisites Zoiper, the free softphone can be used to make VoIP calls through PBX or SIP. In order to setup Zoiper integration you need to download Zoiper softphone to your device (desktop / mobile) and obtain SIP credentials from ...
    • Microsoft Teams: Customer Set Up Guide

      Prerequisites for Setting Up Microsoft Teams Here are the prerequisites for enabling Microsoft Teams with the AVANSER platform: Office 365 Enterprise Subscription (E3 and E5) Microsoft Business Voice Phone System Add-on (E3 and Business plans) (Phone ...