Popular Articles
Google Analytics Integration Setup and Troubleshooting
AVANSER's Google Analytics integration pushes ‘call conversions’ into GA as offline events. The call events are considered as offline because the act of calling a business is an offline action, i.e. not an online click or browse etc. which could be ...
Call Statuses Explained
You may notice in your call reporting that your phone calls have different statuses. The status indicates what happened to the call when it rang at the end phone. Each status means something different, so see below for a simple explanation: Status ...
Dynamic Number Insertion - Troubleshooting (Basic)
This article is part one of a two-part guide in troubleshooting AVANSER's Dynamic Number Insertion code on your website. This guide will help ensure that the code is installed correctly, and is working as expected. This article covers the basics of ...
Reports: Call Log - Filters and Data Access
The Call Log is the list of all calls received on your tracking numbers for the selected period. Viewing the data The standard view for the call log provides a list of call details. It can be customised as per requirements (see Personalising Fields ...
Troubleshooting Call Issues
If you are experiencing issues with your AVANSER phone numbers, chances are you've already performed some initial testing to confirm the problem. Below are some common scenarios and related troubleshooting methods which we recommend you attempt ...