Audio Security updates - June 2023
As part of our continuous platform improvements, an update to the Audio Download security restrictions was implemented.
Security around audio files is now more granular. Users must have access to the Tracking Number (BNUM) that the recording is generated on, as well as to the client account. Previously, the permissions check was done against the client account only.
This security enhancement will ensure that if emails are forwarded or links are shared, only users that have been granted access to the number the recording is associated with.
This security restriction is only enforced when the Access Control is set to something other than "No Security Restrictions" in the Settings > Security Options page.
Customer Portal changes
The Settings > Security Options page was updated with options to restrict access to audio downloads.
Security Options for Authentication and Downloads
The AVANSER Customer Portal allows the security restrictions to be customised to meet the differing requirements that clients may have. Access these options through the Setting menu (the cog icon at the top of the menu) and the Security Options menu ...
Mini Management Tool updates - July 2023
As part of our continuous platform improvements, a significant update to the Mini Management Tool has been released. Customer Portal Changes New Features A new Audio Manager section has been added on the Customer Portal. For further details, see the ...
The Audio Manager allows complete control over the audio files used in your services. You can create, upload or update your audio files from this simple interface. The new Audio Manager integrates directly into the Mini Management Tool. All features ...
Mini Management Tool updates - August 2023
As part of our continuous platform improvements, an update to the Mini Management Tool has been released. Customer Portal Changes Updated Features The Tracking Numbers feature has been updated to allow management of templates used for missed call ...
Xplan: Fact Sheet
AVANSER Xplan integration provides the perfect way to integrate the calls and voicemails into your Xplan document notes. The integration allows to seamlessly create Document Notes for your Xplan contacts, providing both transcription in the form of a ...