General Call Information
Zoiper Desktop Setup
Overview and Prerequisites Zoiper, the free softphone can be used to make VoIP calls through PBX or SIP. In order to setup Zoiper integration you need to download Zoiper softphone to your device (desktop / mobile) and obtain SIP credentials from ...
Dynamic Numbers: Service Summary
AVANSER Dynamic Numbers is a service designed to replace the Phone Numbers in your Website with an AVANSER Tracking Number, this process does not change the source code of your Website, but, instead, process your Website when is displayed to ...
Outbound Calls via DONA
DONA (Direct Outbound Network Access) enables users to place outbound calls using AVANSER network. This allows AVANSER to track outbound calls without the need of any software or hardware - gives you the power of the AVANSER Dialler, without the need ...
Zoiper FAQ and Troubleshooting
Zoiper Configuration Please make sure to add Zoiper into the 'ALLOWED List' in Windows if being asked during or after installation. 1. Settings -> Accounts -> Add 2. Settings -> Advanced For initial setup, please untick 'USE STUN'. This will be use ...
Call Recording Guidelines
Call recording is an important feature for many businesses and this solution is often bundled with AI-powered analytics, and even agent coaching systems. Not only does call recording provide valuable compliance and regulatory assurance, it also gives ...
AU Phone Number Types and Differences
Whilst you may be familiar with the types of phone numbers offered by AVANSER, you may not be aware of the actual differences between them. Please read below for a list of phone number types and the key features of each number. Number Type ...
Troubleshooting Call Issues
If you are experiencing issues with your AVANSER phone numbers, chances are you've already performed some initial testing to confirm the problem. Below are some common scenarios and related troubleshooting methods which we recommend you attempt ...
Call Statuses Explained
You may notice in your call reporting that your phone calls have different statuses. The status indicates what happened to the call when it rang at the end phone. Each status means something different, so see below for a simple explanation: Status ...