AVANSER Support | TalkDesk

TalkDesk
TalkDesk: Outbound Number Selection
This article will guide you on how to setup what outbound numbers are available to your Talkdesk agents. When a number is assigned to your account, Numbers configuration is available in the Classic view. Navigate to Admin > Numbers. Numbers available ...
TalkDesk: Contacts Overview
What is a Contact? When an inbound or an outbound call is made using TalkDesk, a Contact will be automatically created. If you are integrating with your CRM, all your customer contacts will be available in the Contacts Tab. Calls made and received ...
TalkDesk: Academy
TalkDesk platform comes with a rich knowledge base and plenty of documentation on how to master all the features available with the product. In order to facilitate the integration of TalkDesk in any environment you can access the free Academy ...
TalkDesk: Network Quality Test
The TalkDesk Network Quality Test provides a simple and automated way to verify that Agent's TalkDesk connectivity is working as expected. You will be supplied a dedicated testing URL during the deployment of your Environment. You can also use our ...

Popular Articles
Google Analytics Integration Setup and Troubleshooting
AVANSER's Google Analytics integration pushes ‘call conversions’ into GA as offline events. The call events are considered as offline because the act of calling a business is an offline action, i.e. not an online click or browse etc. which could be ...
Call Statuses Explained
You may notice in your call reporting that your phone calls have different statuses. The status indicates what happened to the call when it rang at the end phone. Each status means something different, so see below for a simple explanation: Status ...
Dynamic Number Insertion - Troubleshooting (Basic)
This article is part one of a two-part guide in troubleshooting AVANSER's Dynamic Number Insertion code on your website. This guide will help ensure that the code is installed correctly, and is working as expected. This article covers the basics of ...
Reports: Call Log - Filters and Data Access
The Call Log is the list of all calls received on your tracking numbers for the selected period. Viewing the data The standard view for the call log provides a list of call details. It can be customised as per requirements (see Personalising Fields ...
Troubleshooting Call Issues
If you are experiencing issues with your AVANSER phone numbers, chances are you've already performed some initial testing to confirm the problem. Below are some common scenarios and related troubleshooting methods which we recommend you attempt ...

AVANSER Support | TalkDesk | Knowledge Base